Tomsk Polytechnic University Quality Policy

Tomsk Polytechnic University is committed to total customer satisfaction in a broad range of licensed educational services providing Master’s degrees, postgraduate and postdoctoral training. TPU focuses on professional development and retraining of specialists capable of carrying out research and creating innovative products thus successfully competing in the international labour market.

TPU Quality Policy seeks to provide University’s clients with services meeting the world requirements, as well as ensure incessant quality improvement of these services based on students’ involvement, efficient feedback from customers, suppliers, and employees.

TPU Quality Policy places special emphasis on:

• Customer satisfaction
• Personnel competence
• Corporate culture development
• Advanced technologies
• Efficient use of resources
• Health and safety

In order to exercise the Quality Policy, TPU has developed and is currently maintaining the efficient quality management system that covers its overall performance. TPU staff members are competent specialists capable of ensuring the unity of education and research facilitating deserved recognition of Tomsk Polytechnic University on the global market of research and educational services.

TPU senior managers are strongly committed to the current Quality Policy and are obliged to provide support and relevant resources to University employees.

TPU Quality Policy is approved at all management levels and is designed to confirm that all services offered by the University meet customer requirements and exceed their expectations.

TPU Rector
Petr S. Chubik

• Tomsk Polytechnic University Doctrine in the field of the quality of educational services and specialist training

Sergey B. Mogilnitsky Head of the Information and Analytical Department, Quality Representative, Chairman of Quality Board tel.: +7 (3822) 56-38-35 msb@tpu.ru	Alexander V. Zamyatin Head of the Department for Quality Management, First Deputy Chairman of Quality Board tel.: +7 (3822) 56-41-17 omka@tpu.ru	Galina A. Tsoy Deputy Head of the Department for Quality Management, Deputy Chairman of Quality Board tel.: +7 (3822) 56-41-17 tsoy@tpu.ru	Evgeny I. Gromakov Associate Professor of the Faculty of Computer Science and Engineering, Deputy Chairman of Quality Board tel.: +7 (3822) 41-89-08 gromakov@tpu.ru	Evgeny N. Ruzaev Director of the Siberian Certification Centre of TPU tel.: +7 (3822) 41-78-00 szz@tpu.ru

E-mail: msb@tpu.ru
Tel./Fax: +7 (3822) 56-38-35
Address: 327, Office, 30, Lenin Avenue, Tomsk, 634050, Russia